• University of Arizona
    M.A. Psychology
    Summa Cum Laude

    New Jersey Institute of Technology and Rutgers University
    B.S. Human Computer Interaction, Cognitive Design
    Summa Cum Laude

  • Microsoft, Redmond, WA & Remote 
    UX Researcher II | Aug 2021 – Present 

    • Evolved research scope from Python developer workflows to intelligent applications and AI-powered tools, anticipating shifts in technology and product strategy. 

    • Led foundational and strategic research across Copilot, VS Code, Azure, AI Toolkit, and more—directly shaping vision for next-generation developer experiences. 

    • Anchored collaboration for globally distributed teams by creating shared research frameworks and “virtual office” structures that improved alignment and velocity. 

    • Conceptual model creation and use (e.g., data science maturity, customer capability, end-to-end funnels) to establish shared language across teams and inform long-term strategy. 

    • Advocated customer voice at scale—driving usability improvements, accelerating time-to-value, and influencing senior leadership decisions. 

    • Recognized as collaborator and mentor: coached peers, onboarded new hires, facilitated executive workshops, and strengthened UXR culture. 

    • Represented Microsoft externally as conference speaker and engaging in opportunistic research.  

    Microsoft, Redmond, WA & Remote 

    UX Researcher I | Apr 2020 – Aug 2021 

    • Owned end-to-end research for Azure Python + ML, mapping customer journeys from awareness to optimization—driving measurable improvements in onboarding and adoption. 

    • Scaled “Quick Pulse” studies into an embedded, lightweight research cadence to accelerate hypothesis testing and reduce decision lag. 

    • Unified insights across organizations to eliminate redundant studies and increase efficiency. 

    • Launched initiatives addressing diversity gaps in research recruiting, tracking progress and improving inclusion. 

    • Mentored interns and junior researchers, expanding sustainable research capacity. 

    Yoh Consulting (Microsoft) – Redmond, WA 
    UX Researcher| May 2019 – Apr 2020 

    • Became primary research partner for Python + Node teams, while initiating Azure end-to-end research. 
      Conducted weekly studies (surveys, usability, “Quick Pulse” tests) that informed feature development and contributed to Pylance’s default adoption. 

    • Identified patterns across isolated UX studies, convincing leadership to form the first dedicated Azure end-to-end research team. 

    Coo-e (Start-up) – Newark, NJ 
    UX Research & Design | Oct 2018 – May 2019 

    • Led all UX research efforts: surveys, usability testing, personas, flows, and recruiting. 

    • Designed low-to-high fidelity prototypes and iterated features based on weekly usability findings. 

    • Collaborated with distributed development teams, delivering design and research insights in agile cycles. 

    Connections Lab (NJIT) – Newark, NJ 
    UX Researcher | Feb 2018 – May 2019 

    • Conducted mixed-method studies (interviews, contextual inquiry, diary studies, surveys, A/B testing). 

    • Built prototypes (storyboards, paper, interactive digital) to test hypotheses. 

    The Walt Disney Company – Orlando, FL 
    Disney College Program | Sept 2017 – Dec 2017 

    • Selected for competitive program blending customer service with professional development. 

    • Recognized for guest service excellence and team collaboration by managers and guests. 

    Seattle Pacific University – Seattle, WA 
    Computer Science Lab Assistant | Jan 2017 – Jun 2017 

    • Tutored students across all levels of computer science (C++, Python, HTML/CSS, capstone projects). 

    • Supported student problem-solving and programming proficiency. 

    Engineering & Computer Science Student Council | Dec 2014 – Jun 2017 

    • Elected to represent CS/IS students; facilitated faculty-student communication. 

    • Contributed to the faculty hiring process and presented survey-based recommendations to leadership. 

  • Research Methods: Moderated/Unmoderated, In-person/Remote, Usability, Diary Studies, Interviews, Concept Value Testing (Kano), Surveys, Ethnography, Contextual Inquiry, and Data Analysis.. 

    Synthesis & Strategy: Mixed-Methods Triangulation, Maturity & Capability Models, Funnel Mapping, Journey or Empathy Mapping, Card Sorting (KJ Method).

    Domain Expertise: AI-powered products, Generative AI, LLMs, developer workflows, adoption and retention 

    Tools and Technical: HeyMarvin, UserTesting, UserInterviews, Mural, Figma/Figjam, VS Code, Productivity Suites. 

  • Microsoft New Employee Orientation Recurringly

    Speaker/Presenter, Connecting with Customers 

    Euro Python Conference June 2025

    Booth Research-Survey to map emerging AI landscape

    Fully Connected Conference May, 2024

    Booth Research-Understand evaluating AI projects

    Microsoft UXR Day

    Speaker/Presenter, Learning by Making April, 2024

    Speaker/Presenter, The Power of Mixed Methods March, 2021

    Qual 360 EU April, 2022

    Speaker/Presenter, Democratizing UX Research

    Euro Python Conference April, 2022 

    Booth Research-Opportunistic research on 10+ topics

    PyData September, 2019

    Booth Research-Feature naming and development

    Speaker/Presenter, Lightning talk 


  • Certification for Institutional Review Board Professional May 2023-May 2025